Shipping policy
Shipping Policy
Free shipping on every order. Here's what to expect once you've checked out.
Order processing
Orders are processed and dispatched within [1 business day]. Orders placed on weekends or holidays are processed on the next business day. You'll receive a confirmation email as soon as your order is on its way.
Shipping cost
Shipping is free on all orders [worldwide / within the regions we serve]. No minimum spend, no surprises at checkout.
Estimated delivery times
Once dispatched, estimated delivery is:
- [United States]: [5–8] business days
- [Canada & Europe]: [7–12] business days
- [Rest of world]: [10–16] business days
These are estimates, not guarantees. Delivery can be affected by carrier delays, customs, weather, and peak periods.
Order tracking
When your order ships, we'll email you a tracking number so you can follow it to your door. Please allow a little time after dispatch for tracking to begin updating.
Customs, duties & taxes
International orders may be subject to import duties or taxes charged on arrival by your local customs authority. These are set by your country, are outside our control, and are the recipient's responsibility.
Delayed or lost packages
If your tracking hasn't updated in [10] days, or your package appears lost, email us at hello@phlap.com with your order number. We'll help track it down and make it right.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an address entered incorrectly, but contact us as soon as possible and we'll do our best to help.
Questions
Email hello@phlap.com and we'll be glad to help.